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Guides & Tips/Extension/FAQ Assistant
Extension
6 min read

Configure your AI assistant for frequent responses on Vinted

The frequent questions assistant is a second artificial intelligence module designed to automatically respond to frequent customer questions. You can configure its personality and give it all the necessary information about your products to provide personalized and informative responses.

Personality Configuration

The assistant's personality determines the tone and style of its responses. Choose from predefined profiles or create your own custom personality.

Personality examples:

Professional: formal and business-oriented tone
Friendly: warm and approachable communication
Casual: relaxed and informal style
Configuration de la personnalité de l'assistant
Configuration du comportement de l'assistant

Additional Information

Provide the assistant with specific information about your business and products to make responses more accurate and helpful.

Shipping Information

Configure shipping days and delivery options that the assistant can mention in responses.

Configuration des informations d'expédition

Measurements and Sizing

Add information about how you take measurements and size guidance.

Configuration des mensurations et tailles

Additional Context

Add any other relevant information about your selling practices, return policy, or special conditions.

Example: 'All items come from a smoke-free home. I accept returns within 48 hours if the item doesn't match the description'

Configuration du contexte additionnel

Configuration Tips

Be specific about your policies to avoid misunderstandings
Update information regularly to keep it current
Test different personality settings to find what works best
Include information that buyers frequently ask about

Optimize customer service with automation

By properly configuring your Bleam FAQ assistant, you provide exceptional customer service 24/7 while saving considerable time. This artificial intelligence responds instantly to buyer questions with accurate and personalized information, improving the customer experience and increasing your sales conversion rate. The assistant becomes an extension of your customer service, maintaining consistent communication that reflects your brand and selling style. Whether it's questions about sizes, shipping, care, or return policies, your automated FAQ assistant ensures every potential buyer gets the information they need to complete their purchase with confidence.

Ready to automate your customer service?

Configure your FAQ assistant to provide instant responses and improve your customer experience on Vinted.