The buyer isn't collecting their Vinted parcel: what should I do?
On Vinted, a parcel the buyer doesn't collect from the pick-up point in time is sent back to you: Vinted then cancels the order and refunds the buyer. How long the parcel is kept depends on the carrier, sometimes only 2 days, so message the buyer as soon as it arrives. Bleam does it for you, with a reminder that goes out on its own once the parcel has been waiting for 24 hours.
In detail
What happens, step by step
- The parcel reaches the pick-up point. The carrier sends the buyer a pick-up code, to their phone and by email, usually with the deadline to collect it.
- The storage period starts. It varies from one carrier to another, and Vinted warns that some only keep a parcel for 2 days.
- After that, the parcel comes back to you. The order is cancelled and the buyer refunded: you get nothing for this sale, but the item comes back and you can list it again.
Bleam's pickup point reminder
Turn on the "Pickup point reminder" on the After-sales page of your Bleam space. When the parcel has been waiting for 24 hours without being collected, Bleam messages the buyer, by default: "Hello, your parcel is waiting for you at the pickup point! Remember to pick it up soon :)". With a carrier that keeps parcels for 2 days, the buyer still has a full day to collect it.
The reminder goes out only once per sale, never for a home delivery, and never during a dispute or a return. You can rewrite the text, and the reminder runs with your computer off on Bleam Cloud, like the rest of the after-sale: a thank-you once paid, a 5-star review and a review nudge.
Sources: Vinted's help pages on collecting a parcel, collecting your order and parcels sent back to the sender, read on 27 October 2026.
Further reading
On the same topic
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