Which plans include auto replies?

The AI assistant (auto replies and negotiation) is included in the Enterprise plan. The Bleam Nexus add-on brings the premium features (bundles, worn photos, 24h follow-ups).

How fast does the AI reply?

In under 5 minutes. Your buyers get a fast reply even while you sleep, which boosts your sales.

What if the AI doesn't know what to reply?

It pings you on Discord or by email and stays silent on Vinted. You take over whenever you want.

Can the AI send worn photos?

Without Nexus: it sends the message you configured (e.g. "Sorry, I don't have worn photos"). With Bleam Nexus: it automatically generates an AI worn photo and sends it.

Can I create my own custom rules?

Yes, with custom situations: you define keywords (e.g. "hesitating", "thinking") and the reply to send. 10 situations max on the classic assistant, 13 with Bleam Nexus (10 standard + 3 dedicated to bundles).

AI assistant

Intelligent Assistant: reply to questions

Q: Why didn't the assistant reply to a message?

Important: if you open the conversation yourself on Vinted (the message gets marked as read), the assistant considers you took over and that no reply is needed: it will not reply to that message. To let the assistant work, don't open new messages before it has replied: read conversations after its reply instead.

5 steps

Your buyers often ask the same questions: « when do you ship? », « how does it fit? », « is it still available? ». The Bleam AI replies automatically in under 5 minutes, 24/7. You set your answers once, and the bot handles the rest. AI auto replies are included in the Enterprise plan.

What the AI can answer

The assistant handles the most common questions on Vinted:

- When do you ship?
- Item measurements
- Real condition (new, worn, defects)
- Authenticity
- Worn photos (do you have any?)
- Shipping costs, delivery times
- Reservations

You give your answers once, the AI uses them across all conversations.

Fill in your info

Go to your Bleam dashboard → Vinted account tab → Auto replies tab. Set:

- Your shipping days (e.g. Monday, Wednesday, Saturday)
- Where the measurements are on your listings (photos, description, or both)
- Item condition (your default reply per Vinted condition)
- Authenticity (your reply if someone asks if it's real)
- Worn photos (never / on request / automatic with Nexus)

Pick the tone and behavior

Choose the bot's personality: Young & dynamic, Jovial & caring, Professional, or Adaptive (recommended). Tu or vous, and 10 languages available for international buyers.

You also set how much the bot can improvise when a question goes beyond what you planned:

- Strict: only replies if you set it, otherwise silent
- Balanced (recommended): infers from the listing, doesn't make things up
- Very accommodating: tries to reply to everything, even if it interprets

3 intermediate levels available between the two extremes.

Turn it on and let it run

Once everything is set, go to Vinted, click the Bleam bubble and enable auto replies (the toggle is also in the dashboard).

From there, the AI replies to your buyers' questions. When it's not sure, it pings you on Discord or by email so you can take over.

For it to run, keep a Vinted tab open in your browser (computer on). On a phone, enable Active Standby in the bubble.

Don't read messages before the assistant does

⚠️ Important rule: if you open a conversation yourself on Vinted, the message gets marked as read. The assistant then considers that you took over and that no reply is needed: it will not reply to that message.

The right habit: leave new messages unread and check conversations after the assistant's reply (under 5 minutes). If you opened a message by mistake and still want a reply, answer it yourself. The assistant will pick the conversation back up on the buyer's next message.

Frequently asked questions

Watch the video

Ready to try Bleam?

Free trial, no commitment, cancel in one click.

Start with Bleam