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Troubleshooting

Troubleshooting Bleam automations

7 steps

When the AI assistant or favourite messages seem inactive, the issue almost always comes from the browser's shield (Brave's Shields, or an ad blocker) or from the Vinted session. Here are the seven checks to run in order. Most blocks clear up in the first steps. If it's specifically your favourite messages (or AI replies) that aren't going out, the dedicated section below gathers the most common causes.

1

Put the Brave shield down on vinted.fr and bleam.app

If you use Brave, start here. Its Shields block the exchanges between Bleam and Vinted: automations look inactive, with no error message at all.

Open vinted.fr, click the lion icon on the right of the address bar and switch "Shields" to "Down" for that site. Do the same on bleam.app, then reload both tabs.

On Chrome, Edge or Opera there is no shield. If an ad blocker is installed there, turn it off for those same two sites.

2

Check for Vinted captchas

Open a Vinted conversation and send a message, or create a listing draft then edit it. If Vinted shows a captcha, solve it: Bleam will resume automatically.

3

Fully quit and restart the browser

Don't just close the tabs. On Mac: right-click the dock icon → Force Quit. On Windows: right-click the taskbar icon → Close Window. Then relaunch the browser.

4

Check that you have the latest Bleam version

Go to brave://extensions or chrome://extensions, find Bleam, click "Details" and check the version number. If it's outdated, enable developer mode and click "Update".

5

Force an extension update

If the issue persists, force the update rather than starting over: on brave://extensions or chrome://extensions, turn on developer mode then click "Update". The full walkthrough is in Update the extension.

Do not uninstall Bleam: it does not fix this kind of block, and it sends you back through the whole account-linking flow.

6

Special case: favourite messages (or AI replies) not going out

If it's mainly your favourite messages or AI replies that aren't sending, check these five points. They're the causes our support runs into most often.

1. Don't keep the Vinted conversation open on screen. If the relevant chat is open in front of you, Bleam may fail to send the automatic message there. Close the conversation (or switch tabs) and let Bleam work in the background.

2. Vinted limit. Vinted caps how many messages you can send per hour. Beyond that, Bleam pauses automatically and resumes on its own a little later. It's not a failure: your remaining messages will go out afterwards, just spread over time.

3. Sending isn't instant. Bleam checks new favourites roughly every 4 to 6 minutes (the interval deliberately varies) and sends the message in the minutes that follow. Right after you turn it on, the very first send can take a little longer to start. Let it run before concluding it's stuck.

4. The browser must stay open and the PC switched on. Bleam runs inside your browser: keep a Vinted tab open and the computer on. On a phone, enable Active Standby in the bubble.

5. Check that favourite messages are enabled. The toggle is in the Bleam bubble on Vinted (it's also available in the dashboard). If it's off, nothing is sent.

7

Contact support

If no step resolves the issue, contact the Bleam team via the website help chat (bottom right of your dashboard, where you can open a ticket) or on Bleam's Discord server, for a personal diagnosis.

Frequently asked questions

See also

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